Last Updated November 9, 2017
Modification of ServicesWe reserve the right at any time to suspend or discontinue, temporarily or permanently, the Site or any services with or without notice. You agree that we will not be liable to you or to any third party for any suspension, or discontinuance of the Site or the services.↑Back to Top
Accessing Our SiteWe reserve the right to withdraw or amend the service we provide without notice. Access to our Site is on a temporary basis and we may suspend, withdraw, or discontinue or change all or any part of our Site at any time, without prior notice. We will not be liable if for any reason our Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site.↑Back to Top
Prohibited UsesYou may use our Site only for lawful purposes. You may not use our Site:
- In any way that is unlawful or fraudulent. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack nor seek any kind of network exploit or attack.
- To transmit any unsolicited or unauthorized advertising or promotional material (spam).
- To knowingly introduce viruses, worms, Trojans, spyware, adware or other software program(s) that are malicious and technologically harmful.↑Back to Top
Copyrights and TrademarksAll materials (called “Content” ) published on this Site includes text, photographs, illustrations, logos, trademarks, trade names, brand names, PDF files, and audio and video clips. They are protected by copyrights that are owned or controlled by Magician’s Cottage, or the party credited as the provider of the Content.
The Content is intended solely for your personal non-commercial use. You may not reproduce, modify, publish, distribute, or exploit any of the Content of this Site without our written consent. This is strictly prohibited and will be subject to legal penalties.
This Site is owned and managed by Magician’s Cottage, LLC, a North Carolina company located at 4813 Edgecliff Court, Holly Springs, North Carolina 27540. The phone number is (919) 607-9529 . ↑Back to Top
- to complete an online purchase
- to respond to an email product inquiry
- to send Coupon Codes and product information (via email) when you Subscribe to the Magician’s Cottage
Links to other SitesWe assume no responsibility for the content of Sites linked on our Site. Such links should not be interpreted as endorsement by us of those linked Sites. We will not be liable for any loss or damage that may arise from your use of them.↑Back to Top
With our written consent, you may link to our home page provided that it in no way damages our reputation or takes advantage of it. You must not establish a link that suggests any form of association, approval or endorsement on our part where none exists. You must not establish a link from any site that is not owned by you. Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice.↑Back to Top
Linking to our Site
Unsolicited Ideas PolicyMagician’s Cottage does not accept or evaluate any suggestions made to improve our timepiece products or creating new products. These ideas may include new technologies or materials; they may even pertain to how a magic prop is “handled or manipulated” or a “new method” to accomplish an effect; it may include “patter”, or words that are spoken when performing a magical effect. The reason we have this policy is to avoid any misunderstanding or disputes if and when we create new products or modify or improve existing timepiece products. Our marketing and advertising collateral might appear to be similar to suggestions submitted to Magician’s Cottage, LLC. Therefore, if you submit an idea to Magician’s Cottage by email, cell or phone, face-to-face conversation, by letter or any other communications, the following conditions apply:
- Magician’s Cottage will view your submission to be non-confidential and will have no obligation to assume it to be confidential or proprietary.
- Magician’s Cottage has the right to use, disclose, and distribute your submitted ideas, or for any purpose and in any way without compensation to you of any kind.
- Magician’s Cottage has no obligation to comment on your idea or submission. Moreover, we have no obligation to return an unsolicited sample or prototype product(s) mailed to us for review, consideration, or evaluation.↑Back to Top
Our CustomersWe sell and ship products to end user customers residing in the Continental US and do not accept orders from dealers, exporters, wholesalers, distributors, or other entities who intend to resell the products and services that are offered on our Site. We reserve the right to not accept orders from:
- Parties known to alter our products and/or instructions for purposes of resale
- Parties who allegedly copy products and have them manufactured elsewhere
- Parties known to buy products and sell them to end users, dealers, or distributors in the United States or in other countries
- Anyone without prejudice. ↑Back to Top
Customer Account InformationThe “My Account” tab on our Site (“Your Account Dashboard”) allows you to view your recent orders and manage your account details. When fulfilling an order we ship only to the authorized address on file at PayPal at the time the transaction is processed.↑Back to Top
Magician’s Cottage SubscribersA Magician’s Cottage Subscriber is an end user (not a dealer, distributor or wholesaler) who completes the “New User Registration” form under the “Membership” tab on the Site. This form asks for a Username and an email address. By submitting (registering) this information to the Magician’s Cottage, you agree to receive, from time to time, emails that contain coupon codes, special product promotions, information on new products, and/or previews or descriptions of products not yet posted on our Site. You may unsubscribe at any time. Should you unsubscribe, you will no longer receive coupon codes. Upon checkout any applicable coupon codes that might apply to items in your cart will not be honored. Once you have registered, you will not be required to re-enter your Magician’s Cottage Username or email when using our Site or when checking out.↑Back to Top
Coupon Code RedemptionFrom time to time, Magician’s Cottage will send a Coupon Code to subscribers via email. A Coupon Code is a code, consisting of letters or numbers that subscribers can enter into a “Coupon Code” box or “Promotional Code Box” upon checkout to obtain a discount on a purchase, such as a percentage off purchase, free shipping, or other discount. The Magician’s Cottage reserves the right, without further notice to subscribers, to modify the Terms and Conditions for use of a Coupon Code, or to suspend or cancel the coupon code program in whole or in part. The following terms and conditions govern the use of a Coupon Code. A Coupon Code:
- Can only be redeemed online and only to subscribers of the Magician’s Cottage Site
- Has a specified start date and time(EST), and a specified expiration date and time (EST)
- Can only be used within the start and expiration date time-frame
- Is redeemable on select merchandise only
- Is not transferable
- Can be used more than once during the start date and expiration date
- Is not retroactive to a previous purchase, regardless of the date and time of that purchase
- Cannot be entered after an order has been submitted (even if the purchaser is a Subscriber)
- Cannot be used by non-subscribers. If a non-subscriber obtains this code and uses it for a purchase, the Magician’s Cottage reserves the right to cancel or void the transaction
- Cannot be used in combination with other discounts, coupons, promotions, or shipping specials
- Can be used ONCE per order
- Has no cash value and may not be redeemed for cash. ↑Back to Top
Product Availability and Price ChangesThe Magician’s Cottage maintains a real-time inventory system. However, if there is an error in our inventory database and we cannot supply a product you ordered, we will cancel the order and refund your purchase price in full.
Prices for our products are subject to change without notice. If merchandise is purchased at a discounted rate and later returned when the sales price of that merchandise had increased, the purchaser will receive what was paid for that merchandise. All prices displayed on the Site are quoted in US dollars.↑Back to Top
- Instructions can be viewed at any time using a variety of electronic devices.
- Virtually all instructions, including photographs, are in vivid color; this provides additional clarity when learning an effect.
- You can download these files before your product(s) arrive. This gives you an excellent opportunity to become familiar with the effect, modus operandi, patter, and handling techniques.
- Purchaser can print instructions when needed, where needed for personal use.
- If and when the product is sold, a fresh copy of the instructions can be printed from your device.
- Purchaser can reprint instructions for his/her personal use if the original is lost, damaged or destroyed.
- If we make a significant update to any set of instructions, we will attempt to reach out to you and send the latest PDF file.
- Purchaser may benefit by paying less for initial shipping expenses
- Many of the Timepieces and Accessories we produce or assemble have extensive instructions consisting of 2 or more pages. During the packaging process, it is likely that multiple pages will arrive wrinkled and/or folded. Having a PDF file on your device avoids that situation from occurring.
Payment, Order Acceptance and CancellationWhen you commit to buy an item posted to the Site, PayPal processes your payment. By logging into PayPal, you can also pay with a credit card without establishing a PayPal account. The following statements and conditions apply to Order Acceptance and Cancellation.
- After payment is made, you will receive an email confirmation. This electronic confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
- We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your PayPal account or credit card has been charged.
- If your PayPal account has been charged and your order is canceled, your PayPal account will be credited for the full purchase price.
- We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity of any item that you ordered.
- In the event a product is listed at an incorrect price or with incorrect information due to typographical error, we have the right to refuse or cancel any order placed for products or services listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your PayPal account charged. If your PayPal account has already been charged for the purchase and your order is cancelled, we will issue a credit to your PayPal account in the amount of the charge.
- Once an order has been placed, it cannot be canceled unless there were unavoidable shipping delays. Should this occur, we will strive to cancel the order if you request us to do so.
- We make every effort to maintain the availability of our Site. However, should we experience technical difficulties, we are not responsible for orders that are delayed or are not processed or accepted.
- Magician’s Cottage reserves the right to refuse to execute any transaction with any customer without assigning any reason/s whatsoever.
- Your order is confirmed and accepted once your merchandise has been delivered to or picked-up by our courier. ↑Back to Top
Shipping and InsuranceThe Magician’s Cottage typically uses the USPS as its courier. Depending on the size and weight of your merchandise, your package will be shipped either by First Class mail, Media mail, or by Priority Mail. All parcels are shipped with a tracking number. Some parcels require signature confirmation.
Ordering Multiple Items: When ordering multiple items, we may be able to ship them in one parcel at a lower postage rate. But please understand that not all items can be combined (too big, too heavy, too high risk of damage). We try to provide cost-effective shipping methods. If shipping charges appear to be noticeably higher when checking out, we will credit your PayPal account the difference between ‘actual charges’ and what you paid, less packing and handling costs.
Once your package has been accepted by the courier, the Magician’s Cottage has no control over it. Therefore, we cannot accept responsibility for loss or damage caused by any courier used for delivery. Issues with shipments need to be initiated by you to the courier. We can help by providing tracking number and postal receipt. To protect yourself, we encourage you to consider insuring your parcel before submitting an online order. By calling us, we will provide a revised invoice that is adjusted to include insurance.
Expedited Shipping: If you want expedited or next-day delivery service, call us before submitting an online order. By calling us, we will provide a revised invoice that has been adjusted to include expedited delivery.
Shipping Delays: Every effort is made to get your order to our courier within two working days. We will not be responsible for any delay caused by an incorrect shipping address. We only ship to the address given to us by PayPal. Please note that we are unable to ship to a PO Box. Sometimes delivery can be impacted by unforeseen occurrences, which are unavoidable and beyond the control of the Magician’s Cottage. We do our best to ensure prompt delivery; however, we cannot be held liable for late deliveries, or for delays caused by an incorrect shipping address, or by unforeseen occurrences.
“Refused” or “Non-deliverable” Returned Packages: “Refused” or “non-deliverable” returned packages will be treated as non-defective returns and refunded minus a 15% restocking fee and both shipping costs to and back.
Shipping Errors: If we made a mistake and you received an incorrect item, please contact us immediately at (919) 607-9529. ↑Back to Top
Damage to Parcel – Your ResponsibilitiesSome products are shipped with the request that the courier obtain your signature, or that of your assigned representative, before the parcel is officially released to you. In case of any physical damage to the outer or inner packaging, you agree to either (1) refuse to accept delivery or (2) accept delivery only after putting a suitable remark on the proof of delivery receipt document. Magician’s Cottage retains the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of damage on the courier’s receipt confirmation slip. If there is any damage to the actual product, you are required to inform the Magician’s Cottage within 24 hours of receipt of the product.↑Back to Top
Product ExchangesThe Magician’s Cottage does not issue store/site credits, or offer product exchanges in lieu of a PayPal credit. So please consider your purchase carefully before ordering. With such a large selection of timepieces and magic apparatus, you’ll likely have questions. To make a smart decision, please take the time to call us and ask. We will be forthright in addressing your concerns.↑Back to Top
Defective MerchandiseOur precision craftsmen are meticulous making your timepiece and accessories. Before mailing, we check these products for flawless operation. We also check out our magic apparatus in the same manner. In the rare instance your item appears to be faulty, or has a missing part, or appears to be broken, please call us within 10 days upon receipt. We’ll do our best to make things right. If there is a product defect, we will replace the item, or one very similar to it, as soon as possible. The Magician’s Cottage will pay for return postage as well as postage for the replacement. In the event we are unable to find a suitable Timepiece replacement, we will credit your PayPal account for the purchase price including all shipping charges. Magic apparatus, excluding timepieces, are usually in a moderately used or gently used condition, and typically are one-of- a-kind. Since we will seldom have a replacement item in stock, we will credit your PayPal account for the full amount including postage.↑Back to Top
Neodymium Magnet SafetyThe neodymium magnets that we sell with many of our Timepiece Accessories are extremely strong. They must be handled with care to avoid personal injury or damage to the magnets or to your Timepiece. The Magician’s Cottage Site urges all buyers of these products to be knowledgeable with the proper handling of neodymium magnets before making a purchase. For detailed information about Neodymium Magnet Safety (provided by K&J Magnetics, Inc.), click HERE.
Product Images and DescriptionsWe work hard to make product descriptions accurate and complete, but occasionally an error or typo might slip through the cracks. Do keep in mind that product EFFECTS are written from the vantage point of a spectator. We also do our best to photograph a product to accurately reflect its condition and color. Rarely do we photograph the “modus operandi “ of used magic apparatus, although we may choose to do so when photographing or describing accessories in our Timepiece Product Line. (We may also disclose the modus operandi in our video files for Timepiece Products and/or Accessories.) There may be slight color variations for any photograph or video you see in our Site due to the photographic process, and how your device renders/displays colors. Some of the wristwatches photographed on our Site and also used in our Instructions and Videos may look somewhat different from the one you received. Our wristwatch styles may vary just slightly based on vendor inventory. However, our Premier and PRO models have the same functionality as described in the Site and in our Instructions. In addition, we are careful to ensure that the one you ordered is identical in function and appearance as the one we identify, photograph, and describe on our Site at the time you place your order. If you feel an item was grossly misrepresented, let us know. It is never our intention to mislead. We are here to serve you. ↑Back to Top
Returns & Refunds – Timepiece/Accessory Package DealsThe Magicians Cottage wants everyone to have an exciting and enjoyable shopping experience and to be 100% delighted with the purchase of a Timepiece or a Timepiece/Accessory Package. If a Timepiece product is not a good fit for you, you may return it and all accessories within 15 days of receipt. We will issue a refund for returns provided all of the following conditions and procedures are satisfied. Please read them carefully. If you have questions, please call us for assistance.
- The 15 calendar day Return Policy begins one day after the estimated date of delivery of your merchandise. If you have not received your parcel on the estimated date, or the day following, please call us.
- Since most ‘Package Deals’ include items specifically chosen by you during ‘check-out’, we are unable to ‘swap out’ or exchange one item for another.
- Notify the Magician’s Cottage within 5 (five) calendar days of receipt of your intent to return a product. We will give you an RMA number, which authorizes the return. Please Use the format (below) when returning merchandise.
Magician’s Cottage, LLC
4813 Edgecliff Court
Holly Springs, North Carolina 27540
RMA Number “XXXX” (replace “xxxx” with actual RMA number)
- MAGICIAN’S COTTAGE DOES NOT ACCEPT RETURNED PRODUCTS WITHOUT A VALID RMA NUMBER NOTED ON THE ADDRESS LABEL.
- TIMEPIECE and ALL ACCESSORIES must be returned in the same condition as received, in one single shipment, and shipped from the USA.
- Unless indicated otherwise, all Timepieces and related Accessories are sold in “NEW CONDITION”. Timepiece and Accessories must be functional and have no external or internal damage or markings, and be returned in their original packaging.
- A full purchase price refund (excluding shipping cost) will be credited to the associated PayPal account within 48 hours of receipt.
- The Magician’s Cottage does not issue store/site credits or offer product exchanges, in lieu of a PayPal credit.
- At our sole discretion, if the merchandise is not received as described above, one of the following conditions will apply: (a) A refund will not be issued and the Timepiece (and related Accessories) will be returned at the buyers expense. (b) The Magician’s Cottage will credit the associated PayPal account 85% of the purchase price, excluding shipping.
- Magician’s Cottage reserves the right to limit the number of customer returns for Timepieces or Timepiece/Accessory Package Deals.
- Magician’s Cottage is not accountable for returned merchandise that is damaged in transit or lost by the courier.
Returns and Refunds – Estate Magic Goods – 15% Restocking FeeMost of our estate magic is used and has had a presence in the marketplace for many years. Amateurs, professionals, and collectors should be quite familiar with these items. Some are rare and highly collectible; their secret (MO) is often unique and something we wish to keep under wraps. Magic in this category is well suited for professionals and collectors.
For these reasons, as well as PayPal/credit card fees and restocking costs, purchasers returning estate magic will be charged a 15% restocking fee based on the original purchase price. Before returning a product, call us within 5 calendar days of receipt. We will give you a RMA number that authorizes the transaction. Then return the merchandise within 15 days of receipt and in the same condition as you received it, and in its original packaging. Upon receipt, we’ll credit the associated PayPal account within 48 hours. The credit will be for 85% of the purchase price, less initial shipping and return shipping charges. For your protection, we encourage you to insure the parcel and that you use a courier requiring a signature confirmation from us upon delivery.
The 15 calendar day Return Policy begins one day after the estimated date of delivery of your merchandise. If you have not received your parcel on the estimated date, or the day following, please call us.
When returning merchandise, use the format below.
Magician’s Cottage, LLC
4813 Edgecliff Court
Holly Springs, North Carolina 27540
RMA Number “XXXX” (replace “xxxx” with actual RMA number)
Other Conditions Governing the Return of Estate Magic Goods
- MAGICIAN’S COTTAGE DOES NOT ACCEPT RETURNED PRODUCTS WITHOUT A VALID RMA NUMBER NOTED ON THE ADDRESS LABEL.
- Merchandise is to be returned in one single shipment, and shipped from the United States.
- Product accessories must also be returned in their original condition and packaging.
- At our sole discretion, if a returned item is not received in the same condition as it was sent, a refund will not be issued. The merchandise will be returned to the buyer, with the buyer paying for return shipping and insurance. If an item(s) is returned to the buyer, Magician’s Cottage is not accountable for returned merchandise that is damaged in transit or lost by the courier. For the buyer’s protection, we recommend the use of a “signature required” courier and have the merchandise fully insured.
- Magician’s Cottage reserves the right to limit the number of customer returns.
NOTE: Magician’s Cottage does not issue store/site credits or offer product exchanges in lieu of a PayPal credit.↑Back to Top
Merchandise Not Eligible for a Refund
- DVD’s or CD’s
- Hardback Books (also called hardcover or hardbound), and Softbound (or Paperback books)
- Personalized Magic Products (unless defective)
- Custom-Made Magic Products (unless defective)
- Clothing such as shirts or ties
- Items sold “AS IS”
- Electronic Downloads, such as PDF Instructional Files
- Products that have not been authorized by a RMA number from the Magician’s Cottage
- Modifications made to a product without authorization. ↑Back to Top
Disclaimer of WarrantiesYOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK AND THAT OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITH THE EXCEPTION OF DESIGNATED REMOTE CONTROLLED TIMEPIECE PRODUCTS, MAGICIAN’S COTTAGE, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE USE OF THE MAGICIANSCOTTAGE.COM WEBSITE WILL BE UNINTERRUPTED, SECURE, VIRUS-FREE OR ERROR FREE. WE DO NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS SITE. NOR DO WE WARRANT THAT THE MATERIALS AND CONTENT ON THIS SITE ARE ACCURATE, RELIABLE, COMPLETE, CURRENT, ERROR-FREE, AND THAT DEFECTS (SUCH AS SOFTWARE CODING ERRORS) WILL BE CORRECTED. THE MATERIALS IN THE MAGICIANSCOTTAGE.COM WEBSITE ARE PRESENTED SOLELY FOR COMMERCIAL, PROMOTIONAL, AND ENTERTAINMENT PURPOSES.↑Back to Top
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A VIRUS, OR ANY MALICIOUS SOFTWARE PROGRAM, OR A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR SITE OR FROM DOWNLOADING ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT. YOU ARE RESPONSIBLE FOR CONFIGURING YOUR INFORMATION TECHNOLOGY, COMPUTER PROGRAMS AND PLATFORM IN ORDER TO ACCESS OUR SITE. YOU SHOULD USE YOUR OWN VIRUS PROTECTION SOFTWARE.↑Back to Top